Staff Software Technician, National Instruments – 2012-Present

  • Created and maintained OEM Windows images
  • Performed quality control and software validation
  • Skilled in automating processes with scripts and programs
  • Documented testing policy and procedures
  • Performed configuration management
  • Performed testing of new operating systems images and BIOS images
  • Maintained inventory of hardware equipment library
  • Diagnosed and fixed hardware and software bugs

Computer Repair, Hardware and Software, PH1X Computer Repair – 2011-2012

  • Owner of PH1X Computer Repair
  • Performed advanced troubleshooting and repair of computer systems of all types
  • Provided consultation and installation of wireless networks for various companies
  • Designed and built websites for clients

Delivery Services, Various Companies – 2005-2012

  • Increased sales by establishing, maintaining and growing relationships through engagement and timely resolutions
  • Modified delivery schedule to accommodate customer needs and delivered in a punctual and accurate manner
  • Committed to strong work ethic and the success of the company which afforded opportunities for promotion

Computer Repair, Hardware and Software, Austin Area Computers – 2008

  • Served as a Systems Technician for Austin Area Computers, Inc.
  • Functioning as an active member of the management team with full responsibility for all office operations, accounting, and customer relations as well as partial responsibilities in sales
  • Performed advanced troubleshooting and repair of computer systems
  • Used sales skills to understand customer needs and recommend additional products
  • Oversee and maintain the daily operations of accounts payable, accounts receivable and cash applications

Customer Service Representative, HEB Grocery – 2001-2005

  • Responsible for handling large cash flow and maintaining a balanced drawer in a fast paced environment
  • Repeatedly acknowledged for superior customer support
  • Pursued by multiple departments based on demonstrated work ethic, flexibility and desire to learn